Return & Refund Policy

Return & Refund Policy

Effective Date: 24 August 2026
Last Updated: 24 August 2026

Because Rajasthani Swaad products are packaged food products, returns are subject to food safety, hygiene and product-condition considerations.

We encourage customers to inspect the package immediately after delivery.

1. Damaged Product

If your product arrives:

• Damaged
• Leaking
• Broken
• Tampered with
• In an otherwise visibly compromised condition

please contact us within 48 hours of delivery.

You should provide:

• Order number
• Product name
• Photographs/videos
• Photographs of the outer packaging
• Description of the issue

After verification, we may offer an eligible replacement or refund.

2. Wrong Product

If you receive a product different from the product ordered, please contact us within 48 hours of delivery.

After verification, we may arrange:

• Replacement of the incorrect product; or
• Refund of the eligible amount.

3. Missing Product

If an item appears to be missing from your order, contact us promptly with:

• Order number
• Invoice/order details
• Photographs/videos of the received package where available

Our team may verify the shipment and assist with the resolution.

4. Quality Complaint

For a genuine quality-related concern, customers should provide:

• Order number
• Product name
• Batch number
• Best-before information, where applicable
• Photographs/videos
• Description of the issue

We may request that the product and packaging be retained for investigation.

5. Product Opened or Consumed

For food safety and hygiene reasons, a return or refund may not be accepted where the product has been opened or consumed, except where applicable law requires otherwise or where the issue is determined to be a genuine product-quality concern.

6. Natural Product Variations

Traditional food products may naturally show variations in:

• Colour
• Texture
• Oil separation
• Appearance
• Ingredient distribution

Such natural variations do not necessarily indicate a quality defect.

7. Non-Returnable Situations

Returns/refunds may not be accepted where:

• The product has been opened or consumed.
• The product was damaged after delivery due to improper handling or storage.
• The customer simply changes their mind.
• An incorrect address was provided by the customer.
• Delivery was refused without a valid reason.
• The complaint is made after the applicable complaint window without a reasonable explanation or supporting evidence.
• The issue is caused by failure to follow product storage instructions.

This does not limit any rights available to consumers under applicable law.

8. Refund Processing

Where a refund is approved, it will normally be processed to the original payment method.

The time taken for the amount to appear in the customer's account may depend on:

• Bank
• Card issuer
• UPI provider
• Payment gateway
• Other financial institution

9. COD Orders

For eligible COD orders, refunds or other resolutions may be handled through the method communicated by our support team.

10. How to Request a Refund or Replacement

Contact us using:

Phone / WhatsApp: +91 88755 15304
Email: shivcorporation96@gmail.com

Please include:

Subject: Return / Refund Request – Order #[ORDER NUMBER]

11. Contact Address

Rajasthani Swaad
A brand of SHIV CORPORATION

Bus Stand, Raghunathgarh,
Sikar, Rajasthan, India