Cancellation Policy

Effective Date: 24 August 2026
Last Updated: 24 August 2026

1. Cancellation Before Dispatch

Customers may request cancellation before the order is dispatched, subject to the current processing status.

To request cancellation, contact us as soon as possible.

2. Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

If the order has already entered the shipping process, customers may need to follow the applicable return/refund procedure.

3. Prepaid Orders

If an eligible cancellation is approved for a prepaid order, the applicable amount will normally be refunded to the original payment method.

4. Cash on Delivery Orders

COD orders may be cancelled before dispatch.

Repeated cancellation or refusal of COD orders may result in COD availability being restricted for future orders.

5. Cancellation by Rajasthani Swaad

We may cancel an order in circumstances including:

• Product becoming unavailable.
• Incorrect pricing or product information.
• Payment verification issues.
• Suspected fraudulent activity.
• Delivery address being incomplete or unserviceable.
• Technical or system errors.
• Other legitimate operational reasons.

If an eligible prepaid order is cancelled by us, the applicable amount will be refunded through the relevant payment method.

6. Cancellation Request

To request cancellation, contact:

Phone / WhatsApp: +91 88755 15304
Email: shivcorporation96@gmail.com

Please provide:

• Order number
• Customer name
• Registered mobile number
• Reason for cancellation

7. Important

Cancellation is not guaranteed once an order has entered dispatch or shipping processing.

6. PAYMENT POLICY

Payment Policy

Effective Date: 24 August 2026
Last Updated: 24 August 2026

Rajasthani Swaad uses Razorpay as its payment gateway for online payments.

1. Available Payment Methods

Depending on availability at checkout, customers may be able to pay through:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Wallets
• Other payment methods supported by Razorpay

2. Payment Confirmation

An order will generally be processed after successful payment confirmation.

Customers should not refresh, close or repeatedly retry a payment if the payment is already being processed.

3. Payment Deducted but Order Not Confirmed

If money has been deducted from your account but the order is not confirmed, please contact us with:

• Order number, if generated
• Transaction/reference number
• Payment date
• Amount paid
• Registered mobile number

Our team will verify the transaction status.

4. Failed Payments

If a payment fails, customers may retry using another available payment method.

If an amount is temporarily debited for a failed transaction, the reversal/refund timeline may depend on the bank, payment provider or payment gateway.

5. Refunds

Approved refunds will normally be processed through the original payment method where possible.

The actual crediting time may vary depending on the payment provider and customer's bank.

6. Payment Security

Online payments are processed through authorized payment service providers.

Razorpay secret keys, API credentials and other confidential payment credentials must never be published on the website.

7. Pricing and Currency

All website prices are displayed in Indian Rupees (INR) unless specifically stated otherwise.

8. Payment Support

For payment-related assistance:

Rajasthani Swaad / SHIV CORPORATION

Phone / WhatsApp: +91 88755 15304
Email: shivcorporation96@gmail.com